City of Elkhart

In 2019, the City of Elkhart launched a new utility website. Their previous portal was not well-used (2,500 users out of 20,000 customers), and their bill pay service was being underutilized.

Write Connections was hired to assist with the launch of their new web portal. Work included bill inserts, posters, postcards, email campaigns, and social media messaging.


  • Within the first two months after launch, registrations were at 3,000 (roughly 15% of their customer base).
  • New registrations were coming in at 20 per day.
  • Online bill pay was processing 200 payments per day.

Jess and the team at Write Connections are fantastic to work with. Their enthusiasm and the creative approach they took in launching our new customer service website was exactly what we needed. Our web traffic and member registration and has far exceeded our expectations. Couldn’t have done it without them. When it comes time for our next project, we will be using the team at Write Connections.

Timothy Reecer, Department of Public Works