City of Elkhart

Client Quote

"Jess and the team at Write Connections are fantastic to work with. Their enthusiasm and the creative approach they took in launching our new customer service website was exactly what we needed. Our web traffic and member registration and has far exceeded our expectations. Couldn’t have done it without them. When it comes time for our next project, we will be using the team at Write Connections."
Tim Reecer, City of Elkhart

Project Description

The City of Elkhart was rolling out a new bill payment portal. The challenge included engaging their 20,000 customers who had not previously used their online services. Write Connections was tasked with rolling out a comprehensive marketing strategy for their 2019 launch. Their goal was to increase their online registered users and increase the number of customers who paid online.

Key Outcomes

20% increase in registered users in the first 2 months

433% increase in online bill payments in the first 2 months